Bulk SMS For Online Shopping in Kenya

Bulk SMS | Online Shopping

Bulk SMS services provide e-commerce website owners with a unique opportunity. They can bridge the gap in customer service offerings with bulk SMS technology, which improves eCommerce conversion rate over time. Depending on how and where you use SMS you will in time be able to streamline your site to sell more goods and services to your customers.

With bulk SMS on your side, you can expect a boost in site visits, sales and customer retention rates from the moment you begin promoting using text marketing

How can bulk SMS marketing improve on-site conversions

• Customer service can be improved with bulk SMS as the customer will be able to text your brand with queries, comments or insights on your service.
• Customer retention and repeat purchasing is improved with bulk SMS as shoppers are encouraged to buy more, and more often with special discount and promotions
• Payment security that discourages many weary shoppers from checking out. This can be improved with two-factor authentication. The customer will be sent a special code on their mobile phone before payment is accepted, thereby reducing the chances of credit card fraud or theft.
• Shopping cart conversions can be optimized using bulk SMS services, supporting the delivery process with update text messages, confirmation messages, and delivery notifications. E.g. you can send your client an SMS message encouraging them to complete a purchase with a small discount.
• Loyalty program via bulk SMS. You can reward your repeat customers, entice new customers to buy and run great competitions that benefit your client base.

Bulk SMS facts on Ecommerce

• 35% of customers that have chosen to get promotional messages from a retailer, visited their store or website.
• Redemption rates on promotions and coupons via SMS are 10 times higher than print coupons focused on the same goals.